Exchanges

Exchanges, made easy

Every Raav piece is hand-embroidered and made with care, so we don’t offer returns or refunds — but we’ll always help you exchange. If the size isn’t right, or you’d simply prefer a different piece, just message us and we’ll sort it out.

How to request an exchange

1. WhatsApp us at +91 99999 74030 within 7 days of delivery with your order number and what you’d like instead (a different size or a different piece).
2. We’ll confirm your exchange and share the return address.
3. Pack the piece securely and send it back to us. Return shipping is paid by you; please use a trackable courier.
4. Once we receive it, we’ll dispatch your new size or piece.

What you can exchange for

• A different size of the same piece.
• A different piece. If it costs more, you pay the difference; if it costs less, we’ll give you the difference as store credit.
• Store credit for the full value, valid for 12 months, if you’d rather choose later.

A few simple conditions

• The piece should be unworn, unwashed, with its tags attached and in its original packaging.
• Custom or made-to-measure pieces made specially for you can’t be exchanged.

Damaged, defective or incorrect items

If something isn’t right with your order, we’re sorry — and we’ll make it right. WhatsApp us within 48 hours of delivery with a few photos or an unboxing video. We’ll cover all shipping costs and send you a replacement, or store credit if the piece is unavailable.

Questions?

WhatsApp +91 99999 74030 or email info@raav.co.in. We’re always happy to help.